Sometimes Things Can Get Just Too Big
We as a nation are still living with the outcome of the ‘banks are too big to fail’ philosophy and are likely to be for decades to come. The twist on it that ‘banks are too big to care’ has not yet caught on in popular conscience, but perhaps it will.
What about online enterprises in our great digital age? Are they just like call ‘services’ where they say ‘your call is important to us’? Plainly it isn’t important to them, or they’d have more staff answering calls.
It may that they are impersonal and automatic. It may be that sometimes people’s complaints can be seen as just irritants from malcontents who fail to catch the fire or vision of the business ‘mission’.
But there is more and more evidence that sometimes the internet, and web-based businesses, get so big that they become laws unto themselves. They become so powerful that what people think or suffer is of no consequence at all.
Google are so arrogant in that regard, its alleged, that it’s impossible to speak to anybody in person to complain or ask a question. They say they have thought of everything through their FAQs. So there.